Continuous IT support

Managed services fall under a One Care Plan. One phone number. One contract. One contact email address. One invoice. We make IT simple. This service is designed for businesses that want to mitigate the risk of downtime caused by IT services not working optimally. We will manage your entire IT environment.

Once you’ve signed up to the managed IT services, you can call on us for almost anything and it’s covered by your monthly fee. Support, advice, guidance or even just a chat every now and then. We become a resource similar to an internal IT service. A sounding board for all your IT needs.

Professional technical staff for hire

One IT Services engineers are available for contract placement work. We have level 1-3 engineers available to work on a short, medium or long-term contract.

We do all the work training our engineers in our values of trust, integrity and professionalism while you reap the rewards of having skilled engineers ready to start immediately.

Our experience of working with medium and large clients, both locally and nationally in the corporate, private and government sectors shows we are skilled and experienced to provide you with the right staff for your IT needs.

Software Development for your business

We can develop any software that your business might need.

From websites to desktop or mobile applications Please contact our team to find out more.

Maintain, monitor and repair your remote data needs

One IT Services is in partnership with Secure Data Centre (www.securedatacentre.com.au); the only privately owned data centre in the NT. Secure Data Centre is a Tier 2 Data Centre with the ability to host all types of IT infrastructure. It’s the safest place to be in a storm.

One IT Services also provide remote-hands services for businesses with equipment in Secure Data Centre, and across the NT. Our certified engineers can be trusted to adhere to strict compliance guidelines, and follow instructions provided by IT professionals who can’t be in Darwin to see and touch their own hardware.

We provide services to monitor and maintain an environment where computers are secure, kept cool and have the right level of internet connections or managed connections going into them.

Our experienced technicians can help with data and electrical cabling, server or network equipment deployment and configuration, patching services and data centre services. We will expertly supervise your hardware when you can’t be there.

Part of our data centre services includes our technicians going into the data centre to problem solve why equipment or services have gone offline. When the worst situation occurs, a device goes offline and is not contactable even through out-of-band links. One IT Services have experienced engineers to physically attend to the device and diagnose the fault. We’re there as long as you need us, no matter what time of day or night.

Client centred solutions

The first thing we do is get to know your business and how it functions. We don’t use templated solutions; we expect that each client needs are going to be different.

Being experts in the business, we can offer you IT solutions that you don’t know exist. This is why we don’t do what our client asks us to do, we do what our client needs. We bring our training, skill and experience to help you choose an IT environment that will meet all your needs.

Fixing lap tops or computers is easy. Architecting the best solution and implementing it is what we pride ourselves on. Building trust with our clients so they feel assured we are suggesting the right solutions sits at the centre of everything we do. Trust us to know your solutions.

By managing your complete integration and ongoing maintenance, we remove IT stress from your professional life leaving you and your colleagues free to focus on your core business.

Online phone systems

As clients move to NBN, their copper wire services are being disconnected leaving a question marks about what to do with their analogue phone systems.

Our phone systems are the modern face of phone services. Their functionality and versatility far surpass traditional phone services by offering an adjustable number of lines and virtual extensions that connect multiple offices under one phone system. The systems are portable and cost less than a conventional phone service to run.

The VoIP PABX system uses internet connection to talk to a hosted phone system. Via traditional handset style endpoints or software based phones, users can have multiple offices and be operating in multiple locations because the system works as an extension. Costs between offices on the same system are free.

We can help your business with hosted or local VoIP PABX installations, as well as porting existing numbers and number blocks.